NOC SPECIALIST

Rapyds NOC team is searching for a new team member to join their team in Iceland. The NOC team operates on 24/7 shifts. As an NOC Specialist, you will be responsible for all support and technical-related queries for Rapyd products, troubleshooting to resolve or replacing in instances where these cannot be resolved, and monitoring systems. Please note, this is a temporary position.

Responsibilities:
– Managing NOC daily tasks
– Troubleshooting to resolve or replace in instances where these cannot be resolved
– Become the first escalation process for any technical issues
– Working closely with internal partners to ensure system stability
– Develop Monitor tools for the production environment
– Working closely with R&D, DevOps, and Products team for problem-solving and escalations

Requirements
– Experience in T1 technical support teams and/or NOC teams
– Experience with SaaS products
– Knowledge of API, bug reporting tools AWS dashboard experience in the payments industry is an advantage
– Knowledge in the following tools: SQL, Postman, AWS dashboards, Jira, and Confluence is an advantage.
– Strong debuggability skills with multiple tools
– Great technical writing and verbal communication skills
– Excellent communication skills in English and Icelandic