IT support specialist

We seek a skilled IT Support Specialist to join our team and play a vital role in maintaining and supporting our IT infrastructure. As the primary point of contact for all IT-related issues, you will collaborate with internal stakeholders to ensure smooth technical operations. If you have a strong technical background and exceptional problem-solving skills, this opportunity could be the perfect fit for you.

Job description:

• Provide first-line support for hardware, software, network, and system issues for employees and clients including equipment maintenance.
• Troubleshoot and resolve technical problems in a timely manner via in-person, email, phone, or remote support.
• Access control management in Active directory for onboarding of new employees.
• Perform routine maintenance on IT systems, ensuring all hardware and software are up-to-date and functioning optimally.
• Assist in training staff on IT best practices and use of company systems.
• Maintain accurate records of issues, resolutions, and IT assets using the company’s ticketing system.
• Work with other IT team members to support large-scale projects, upgrades, and deployments.
• Monitor and enforce IT security protocols, ensuring compliance with company policies.
• Other tasks as needed

Education and skills:

• Bachelor’s degree in IT or equivalent; relevant certifications (e.g., CompTIA A+, Network+, CCNA) preferred
• 3+ years of IT support experience, ideally in the transportation or airline industry
• Proficiency in operating systems (Windows, Linux, macOS), networking, hardware support, ticketing systems and productivity software (e.g., Microsoft Office 365)
• Experience in supporting cloud platforms such as Azure
• Strong problem-solving skills with the ability to communicate effectively and collaborate within a team environment
• Excellent spoken and written skills in English
• Flexibility for shift work and willingness to travel occasionally as required

About PLAY

PLAY is an Icelandic low-cost airline offering flights to popular destinations in a cost-efficient manner for both passengers and the planet. Our fleet consists of newer Airbus A320neo and A321neo aircraft which emit less greenhouse gases and get our passengers to their destinations with a minimal carbon footprint.

At PLAY, safety comes first, with our core principles being on-time performance, simplicity, happiness, and low prices.

At PLAY we are building a great team with a unique atmosphere in a workplace free from any discrimination. We want to onboard optimistic, knowledgeable and powerful people who love flying, diversity and fun.

For further information, please contact jobs@flyplay.com

All applications should be submitted via https://flyplay.com/jobs