IT Support Specialist

Are you passionate about technology and excel at unraveling complex problems while delivering exceptional technical aid?

At Alvotech, we are seeking an IT Support Specialist to become an integral part of our headquarters located in Reykjavik. As a key member of our closely-knit team of five experts, you will play a pivotal role in driving our seamless operations. Beyond merely resolving IT challenges, you will immerse yourself in our dynamic and collaborative work environment, contributing significantly to our daily endeavors.

Serving as the frontline of IT support at Alvotech, our team tackles a diverse range of tasks. We engage with an array of technical issues that may emerge across our organization, showcasing the versatility of our role. Each day presents a unique challenge, offering you ample opportunities for personal and professional growth. Collaborating closely with other IT teams, we are instrumental in maintaining a robust infrastructure while providing comprehensive support for a wide variety of systems spanning both our office and labs. Your contribution will be pivotal in upholding our technological efficiency and innovation.

What You’ll Do

As an IT Support Specialist, you will dive into a range of exhilarating responsibilities, including:

• Provide expert IT support to end-users, maintaining equipment and solving issues.
• Manage IT tickets, ensuring timely resolutions.
• Respond quickly to service requests, ensuring a smooth user experience.
• Install, configure, and maintain hardware, software, and networks.
• Collaborate with teams for exceptional technical support.
• Assist in new user onboarding and setup.
• Identify and resolve equipment issues, with a focus on root cause analysis.
• Document IT processes and contribute to our knowledge base.
• Engage in exciting IT improvement projects.

Qualifications

To excel in this role, you’ll need:

• A solid technical education and a passion for all things IT.
• Prior experience in IT support, with a strong understanding of IT operating systems and hardware.
• Exceptional customer service skills.
• A sharp technical and analytical mindset, allowing you to tackle challenges head-on.
• Familiarity with industry best practices, including ITIL methodologies.
• Excellent documentation skills and the ability to convey complex procedures in a clear manner.
• Proactive and ethical work approach.

What we offer:

• An inspiring challenge to work with great co-workers on ambitious projects that change people’s lives.
• The chance to be a part of a global and fast-growing company.
• An international work culture that encourages diversity, collaboration and inclusion.
• Positive, flexible, and innovative work environment.
• Support for personal growth and internal career development.
• Company social events and milestone celebrations.
• Excellent in-house canteen and coffee house.
• Exercise and wellbeing support for full-time employees.
• On-site shower facility.
• Transportation grant towards eco-friendly modes of travel for full-time employees.
• Internet at home for full-time employees.

Why Alvotech

At Alvotech, we are passionate about improving lives by increasing access to affordable biologics. We’re purpose-driven and committed to fostering an inclusive and diverse working environment that encourages curiosity, ingenuity and simplicity. We want our employees to feel inspired in their careers, challenged by interesting and meaningful work and empowered to succeed in an agile environment.

True to our Icelandic roots, we also believe that integrity, gender equality, and fairness are foundational. We strive to bring together the brightest minds regardless of backgrounds and beliefs, to deliver to our partners and patients around the world. Let’s create a healthier world together, through affordable biologic medicines.