Delivery Manager

We are looking to add Delivery Managers to our Tech department to work with our development teams. We are looking for highly motivated individuals that are prepared to dive deep into work methods, processes and blockers with their teams and work with them long-term to ensure they achieve their goals.

● To get a good sense of the scope of the job, you will be expected to Discover and highlight any blockers for delivering value to customers. This is the primary job function. Everything you do flows from this thought: What can be done to get value in the hands of users and customers faster?

● Ensure that development teams are taking the time to improve their work and helping to discover, plan and organise what improvements are needed. This will require some technical insight, but the team will do the work.

● Ensure that teams are collaborating with relevant stakeholders – product managers, VPs, the business, other teams. You will help plan and organise this collaboration, setting rhythms and communication systems and improving the collaboration.

● Not be afraid to go outside the team for help, insight and direct assistance.

● Give back to the engineering organisation by facilitating retrospectives, participating in retros, organising communities of practice and other ways of learning and also teach the organisation.

You need to be curious, persistent, critical of the status quo, empathetic and humble.

Key Responsibilities

● Coach and mentor team members to apply the most appropriate agile and lean tools and techniques.
● Encourage, build up, model, and coach self-organization and continuous improvement culture in teams.
● Facilitate development and innovation processes and continuously review them for greater success.
● Work closely with teams and product managers to ensure clarity in the roadmap and plans.
● Help the product manager and development team to achieve customer satisfaction.​​​​​​​

Delivery Support:

● Identifying obstacles or impediments to value delivery and helping teams and the organization to overcome them.
● Ensure that teams are provided with an environment to continuously improve.
● Create, support, and maintain development processes.
● Ensure that teams have a clear focus for their work and a clear mandate to do the work that is needed.
● Ensure that teams plan and inspect their work. Ensuring there’s slack time to spend on improving team culture and systems.
● Ensure continuous value delivery in the development effort by
▸ Streamlining a team’s deployment process.
▸ Ensure transparency and good open communications.
▸ Bring people in as needed and raise & follow up on issues and red flags.

Organizational Coaching and Hacking

● Ensure that onboarding into engineering teams is successful.
● Taking intentional action to create positive cultural change within the organization.
● Coaching and mentoring the wider organization on agile processes and ways of working.
● Facilitating communication where necessary (e.g., meetings, retrospectives, planning, etc.) and coaching others in facilitation.
● Identifying weak spots and working on organizational resilience.

Skills, Knowledge, and Expertise

● Experience and success in leading development teams.
● Knowledge of successful Agile techniques.
● Strong communication, interpersonal, and mentoring skills.
●Conflict resolution skills are a plus.
● Ability to adapt to a changing environment.
● Self-motivation and ability to stay focused in the middle of distraction.